Abstract

Title of the study: Application Method gaps to measure the quality of service in Halls multisport.

*Objective of the study : identify the gap between expectations and perceptions of the beneficiaries to the actual service in Halls multisport.
* The problem of the study :there is a gap between expectations and perceptions of the beneficiaries to the actual service halls in Sport?

* Hypotheses:
1-There are statistically significant differences between the perceptions of beneficiaries and perceptions towards service real halls multisport Regarding Side of Tangible physical aspects.
2-There are statistically significant differences between the perceptions of beneficiaries and perceptions towards service real halls multisport Regarding Side of confidence and reliability.
3-There are statistically significant differences between the perceptions of beneficiaries and perceptions towards service real halls multisport Regarding the response side.
4-There are statistically significant differences between the perceptions of beneficiaries and perceptions towards service real halls multisport Regarding the side of safety.
5-There are statistically significant differences between the perceptions of beneficiaries and perceptions towards service real halls multisport Regarding the side of empathy.

* Procedures for field application:
The sample of the study-players-parents-pioneers
* Time: The study was conducted during the period "in December 2011 until the end of June 2011."
* Spatial domain: a study on the multisport facilities.
* Method used: The use of the descriptive method.
* Tools used: Questionnaires Directed beneficiaries rooms multisport.
* Results: A negative gap in all dimensions of service quality between expectations and perceptions of the beneficiaries to the actual service rooms in multisport.

* Proposals:
1-The need to take advantage of skilled human talent among graduates of Physical Education university to work in the multisport facilities alongside the experience and competence.
3- Service providers in the multisport facilities must be trained and develop their skills and technical and administrative capacities and behavioral And through specialized training programs.
3-Need to take advantage of technological developments and mass information services media marketing available rooms in multisport.

Information

Item Type:	Thesis
Divisions:
ePrint ID:	253
Date Deposited:	2014-12-28
Further Information:	Google Scholar
URI:	https://www.univ-soukahras.dz/en/publication/article/253

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