Résumé

الملخص:
هىدفت هذه الدراسة إلى تبيان علاقة الارتباط والتأثير بين متطلبات إدارة الجودة الشاملة البيئية والثقافة التنظيمية الخضراء.
وقد احتوت هذه الدراسة على جزأين، الجزء الأول تناول الجانب النظري الذي تم فيه تشريح متغيرات الدراسة، متطلبات إدارة الجودة
الشاملة البيئية كمتغير مستقل. والثقافة التنظيمية الخضراء كمتغيرات تابع. أما الجزء الثاني فقد خصص للدراسة الميدانية التي تمت في
وحدة سوق أىراس، حيث اعتمدت الباحثتان بشكل أساسي على توزيع استبانة على عينة مكونة من ENAP المؤسسة الوطنية للدهن
. % 40 فرد، وتم استرجاع 33 استمارة قابلة للتحليل الإحصائي بنسبة قدرت ب: 82.5
بعد عملية التحليل التي تم الاعتماد فيها على البرنامج الإحصائي SPSS توصلت هذه الدراسة الى :

- هناك تصور واضح لدى العينة المدروسة عن تطبيق إدارة الجودة الشاملة البيئية والثقافة التنظيمية الخضراء في المؤسسة قيد الدراسة
- أظهرت الدراسة أن هناك علاقة ارتباط موجبة بين متطلبات إدارة الجودة الشاملة البيئية والثقافة التنظيمية الخضراء.
- كما أظهرت الدراسة أن هناك علاقة تأثير بين متطلبات إدارة الجودة الشاملة البيئية والثقافة التنظيمية الخضراء وكانت أىم علاقة
تأثير بين التركيز على الزبون والثقافة التنظيمية الخضراء.
الكلمات المفتاحية: إدارة الجودة الشاملة، إدارة الجودة الشاملة البيئية، الثقافة التنظيمية، الثقافة التنظيمية الخضراء.

Summary:
_This study aimed to show the correlation and influence between the requirements of environmental total
quality management and green organizational culture.
_This study contained two parts, the first part dealt with the theoretical side in which the variables of the
study were dissected, the requirements of environmental total quality management as an independent
variable, and the green organizational culture as dependent variables. As for the second part, it was devoted to
the field study that took place in the National Institute of Paints ENAP, Ahras Market Unit, where the two
researchers relied mainly on distributing a questionnaire to a sample of 40 individuals, and 33 forms were
retrieved capable of statistical analysis, with an estimated rate of: 82.5%.
_After the analysis process that was based on the statistical program spss, this study came to the following:
_There is a clear perception among the respondents about the application of quality management
_ There is a clear perception among the respondents about the application of total environmental quality
management and green organizational culture in the institution under study
- The study showed that there is a positive correlation between the requirements of environmental total
quality management and green organizational culture.
- The study also showed that there is an influence relationship between the requirements of environmental
total quality management and green organizational culture, and the most important influence relationship was
between customer focus and green organizational culture.
Keywords: total quality management, environmental total quality management, organizational culture, green
organizational culture
Summary:
_This study aimed to show the correlation and influence between the requirements of environmental total
quality management and green organizational culture.
_This study contained two parts, the first part dealt with the theoretical side in which the variables of the
study were dissected, the requirements of environmental total quality management as an independent
variable, and the green organizational culture as dependent variables. As for the second part, it was devoted to
the field study that took place in the National Institute of Paints ENAP, Ahras Market Unit, where the two
researchers relied mainly on distributing a questionnaire to a sample of 40 individuals, and 33 forms were
retrieved capable of statistical analysis, with an estimated rate of: 82.5%.
_After the analysis process that was based on the statistical program spss, this study came to the following:
_There is a clear perception among the respondents about the application of quality management
_ There is a clear perception among the respondents about the application of total environmental quality
management and green organizational culture in the institution under study
- The study showed that there is a positive correlation between the requirements of environmental total
quality management and green organizational culture.
- The study also showed that there is an influence relationship between the requirements of environmental
total quality management and green organizational culture, and the most important influence relationship was
between customer focus and green organizational culture.
Keywords: total quality management, environmental total quality management, organizational culture, green
organizational culture

Information

Item Type:	Master
Divisions:
ePrint ID:	3497
Date Deposited:	2022-10-25
Further Information:	Google Scholar
URI:	https://www.univ-soukahras.dz/fr/publication/article/3497

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