Mehdi AMARA, Mehdi Bouchetara, Djahida Boudebza and Lyazid Mezaache (2024) The Impact of Transportation Service Quality on Customer Satisfaction According to French and European Standard 13816: A Field Study of a Sample of Travelers from the National Railway Transport Company SNTF Annaba, Algeria. Economics and Management , 21(1), 214-247, South-West University \"Neofit Rilski\", Blagoevgrad, Bulgarie.
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Résumé
Information
| Item Type | Journal |
|---|---|
| Divisions |
» Laboratoire de Recherches et des Etudes Economiques » Faculté des Sciences Economiques, Commerciales et Gestion |
| ePrint ID | 4950 |
| Date Deposited | 2024-06-06 |
| Further Information | Google Scholar |
| URI | https://univ-soukahras.dz/fr/publication/article/4950 |
BibTex
@article{uniusa4950,
title={The Impact of Transportation Service Quality on Customer Satisfaction According to French and European Standard 13816: A Field Study of a Sample of Travelers from the National Railway Transport Company SNTF Annaba, Algeria},
author={Mehdi AMARA, Mehdi Bouchetara, Djahida Boudebza and Lyazid Mezaache},
journal={Economics and Management}
year={2024},
volume={21},
number={1},
pages={214-247},
publisher={South-West University \"Neofit Rilski\", Blagoevgrad, Bulgarie.}
}
title={The Impact of Transportation Service Quality on Customer Satisfaction According to French and European Standard 13816: A Field Study of a Sample of Travelers from the National Railway Transport Company SNTF Annaba, Algeria},
author={Mehdi AMARA, Mehdi Bouchetara, Djahida Boudebza and Lyazid Mezaache},
journal={Economics and Management}
year={2024},
volume={21},
number={1},
pages={214-247},
publisher={South-West University \"Neofit Rilski\", Blagoevgrad, Bulgarie.}
}